Return & Refund Policy

Returns Due to the nature of our business, we do not accept returns unless the item arrives damaged, defective, or incorrect. If this applies to your order, please contact us within 30 days of delivery.

Damaged, Defective, or Wrong Items If you received a damaged, defective, or wrong item, please contact us at vixpawshop@gmail.com within 30 days of receiving your order. Include your order number and clear photos of the issue. We will arrange a replacement or a full refund at no extra cost to you.

Refunds Once your claim is approved, your refund will be processed to your original payment method within 6–12 business days, depending on your bank or payment provider.

Order Cancellations Orders can be cancelled within 24 hours of placement. After that, your order may already be in processing and we cannot guarantee cancellation.

Contact Us For any questions about your order, please reach out to us at vixpawshop@gmail.com or via our contact form.