We accept PayPal as a secure payment option. PayPal allows you to pay using your PayPal account balance, linked bank account, or credit card. It's a fast, safe, and convenient way to complete your purchase.

Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress. Please note that tracking information may take 2–5 business days to become available after your order is placed.

Vixpaw does not provide product warranties for items sold through the platform. What we do offer instead is a 30 days refund or replacement policy when the issue is on our side, such as:

• damaged products
• wrong or missing items
• delivery failures or long delays

In those cases, you submit photo or video evidence through the support portal, and the case is reviewed. If approved, a replacement or refund can be issued. Returns are usually not required.

What you can do after 30 days period:

• Check the manufacturer's warranty — many electronic devices have their own warranty from the manufacturer (usually 1-2 years)
• Contact the manufacturer directly — they may offer repair or replacement
• Find a local repair service — for out-of-warranty repairs

Return & Refund Policy

Returns Due to the nature of our business, we do not accept returns unless the item arrives damaged, defective, or incorrect. If this applies to your order, please contact us within 30 days of delivery.

Damaged, Defective, or Wrong Items If you received a damaged, defective, or wrong item, please contact us at [your email] within 30 days of receiving your order. Include your order number and clear photos of the issue. We will arrange a replacement or a full refund at no extra cost to you.

Refunds Once your claim is approved, your refund will be processed to your original payment method within 6-12 business days, depending on your bank or payment provider.

Order Cancellations Orders can be cancelled within 24 hours of placement. After that, your order may already be in processing and we cannot guarantee cancellation.

Contact Us For any questions about your order, please reach out to us at vixpawshop@gmail.com or via our contact form.

Yes! We offer free shipping on all orders, no minimum purchase required. Enjoy free delivery on everything you buy from us.